Effective Date: November 15, 2025
This Privacy Policy describes how TrustPoint Auto Sales (referred to as “we,” “us,” or “our”), the operator of https://autotrustpoint.com/ (the “Site”), collects, uses, shares, and protects the personal information of consumers who interact with our services, primarily concerning the display and sale of used vehicles in Ashland, Virginia.
We are committed to protecting the privacy of our visitors and customers.
1. Introduction and Scope
This Policy applies to information collected through the Site, including all forms of communication and data capture. By using our Site and submitting any information through the contact form, you agree to the terms of this Policy.
Contact Information
If you have any questions or concerns about this Policy or our data practices, please contact us at:
- Business Name: TrustPoint Auto Sales
- Address: 12163 B, Washington Hwy Ashland, VA 23005
- Email: [email protected]
- Phone: +1 (804) 944-7616
2. Information We Collect
We primarily collect information that is essential for responding to your inquiries and marketing our inventory.
2.1. Personal Data You Provide Directly
This information is collected through your use of the “Get in Touch” contact form or direct communication methods provided on our Site. Since our Site functions primarily as a showroom and does not process payments, the data collected is limited to:
| Category of Personal Data | Specific Data Points Collected | Purpose of Collection |
| Identifiers | Full Name | To address you professionally and maintain a customer record. |
| Contact Information | Email Address, Phone Number | To respond to inquiries regarding specific vehicles, set up viewing appointments, and follow up on potential sales. |
| Commercial Communication | Contents of your message/inquiry, Subject line. | To understand your needs, interests in specific vehicle models, and prepare an appropriate sales response. |
We DO NOT collect sensitive personal data such as financial information, payment card details, social security numbers, health information, or precise geolocation data.
2.2. Information Collected Automatically (Usage Data)
When you visit our Site, certain technical and usage data is automatically collected using cookies and third-party tracking technologies.
- Internet Activity Data: Your Internet Protocol (IP) address, operating system, browser type, device information, and referral URLs.
- Usage Information: Details about your interaction with the Site, including the pages you view, the time spent on pages, and your clicks on vehicle listings.
- Analytics Data: Data collected via Google Analytics, which helps us understand website traffic, user behavior, and the effectiveness of our vehicle listings.
3. How We Use Your Information (Purposes)
We use the collected data for the following legitimate business purposes:
- Fulfilling Communication Requests: To respond to your direct inquiries submitted through the contact form, schedule appointments, and provide details about our used car inventory and services.
- Marketing and Promotions: To send you information about new vehicle arrivals, special offers, or sales events, provided you have explicitly consented to receive such communications.
- Website Optimization: Using Google Analytics data to diagnose technical problems, improve the Site’s navigation, enhance the presentation of our car listings, and analyze the performance of the Site.
- Security and Fraud Prevention: To protect the integrity and security of the Site and to detect and prevent malicious or fraudulent activity.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including fulfilling tax, reporting, and audit requirements.
4. Disclosure and Sharing of Your Personal Data
We do not sell your personal information for monetary consideration. We only disclose or share your data in the following limited circumstances:
4.1. Service Providers
We share data with trusted third-party service providers who assist us in operating our business and providing services, such as:
- Google Analytics: For website performance analysis and usage tracking.
- Hosting Providers: For maintaining the Site’s infrastructure.
- Email Communication Tools: For sending and managing customer communications and responses.
These service providers are contractually obligated to protect your data and are prohibited from using your personal information for any purpose other than providing services to us.
4.2. Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the successor entity. We will notify you via email or a prominent notice on our Site of any change in ownership or uses of your personal data.
4.3. Legal Requirements
We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Site or the public, or (d) protect against legal liability.
5. Cookies and Tracking Technologies
We use cookies to enhance your experience. Cookies are small data files stored on your device that help improve functionality.
- Essential Cookies: Necessary for the Site to function correctly (e.g., maintaining form state).
- Analytics Cookies (Google Analytics): Used to track user activity, measure traffic, and understand how users interact with our content.
Your Consent: By submitting a form on our Site, you are providing your acceptance of our terms and the use of the essential and performance cookies described in this policy. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features may be limited.
6. Your Virginia Privacy Rights (VCDPA)
As a resident of Virginia, you have certain rights concerning your personal data under the Virginia Consumer Data Protection Act (VCDPA). Our company honors these rights, subject to certain legal limitations.
6.1. Right to Access and Confirm
You have the right to confirm whether we are processing your personal data and to access that data.
6.2. Right to Correction
You have the right to correct inaccuracies in your personal data, taking into account the nature of the data and the purposes of processing it.
6.3. Right to Deletion
You have the right to request the deletion of personal data provided by or obtained about you, subject to certain exceptions (e.g., legal compliance obligations).
6.4. Right to Obtain a Copy (Data Portability)
You have the right to obtain a copy of the personal data you previously provided to us in a portable, and, to the extent technically feasible, readily usable format.
6.5. Right to Opt-Out
You have the right to opt-out of the processing of personal data for the purposes of targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. TrustPoint Auto Sales DOES NOT engage in the sale of personal data, nor do we perform profiling that produces legal or significant effects.
6.6. Exercising Your Rights
To exercise any of these rights, please submit a verifiable request to us using the contact information provided in Section 1. We will respond to your request within 45 days of receipt.
6.7. Right to Appeal
If we decline to take action regarding your request, we will inform you within 45 days. You have the right to appeal our decision by contacting us directly (see Section 1). We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.
7. Data Security and Retention
7.1. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet is 100% secure.
7.2. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, contact form records are retained for the duration of the potential customer relationship and a reasonable period thereafter for historical reference.
8. Children’s Privacy (COPPA)
Our Site is not directed to individuals under the age of 13. We do not knowingly solicit or collect personal data from children under 13. If we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to delete that information promptly.
9. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Policy periodically.